Has your company ever made a tech or IT investment that did not go as planned? Many small and midsize companies have. Far too often, businesses buy a cool feature set, but end up with a solution that does not really work for them.
For example, a company came to Skyriver IT with a phone system problem. After just two weeks of using a new VOIP phone system (voice over internet), they realized they had made a mistake. While they had been seduced by the cool feature set — voicemail access from multiple devices, SalesForce integration, etc. — and low upfront costs, they had not considered the impact of low call quality.
For a company that makes hundreds of calls per day, call quality is critical to business success. Even if just 5% of calls had low quality, such as echoes or static, that amounted to 15-20 calls per day. After 2 weeks of suffering from low call quality, this company engaged Skyriver IT to help them find a solution that met their needs. While it lacked some of the cool features of VOIP, Skyriver IT recommended a phone system that would ensure consistent call quality, be frustration-free, and help them communicate clearly with customers.
Whether it’s a phone system, CRM, ERP or any other technology solution, it can be difficult to understand the critical factors for choosing the right solution. So, it often makes sense to work with a third-party IT service provider to help you make a smart tech investment… the first time.
About Skyriver IT
Skyriver IT delivers frustration-free IT. We provide small and midsize companies with the information they need to make better IT and business decisions. If you would like to discuss how we can help make your IT frustration free, please feel free to call (858) 812-9322 or visit www.SkyriverIT.com